Frequently Asked Questions

What’s included? How does implementation take? Find out below!

Support

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Where can I change a user’s permissions?

Change user permissions by going to Settings -> Manage Users -> Selecting the user you’d like to edit -> selecting “edit profile” -> updating the departments/categories to which the user is assigned.
Category: Support
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Where can I add or remove a field from a form?

Add or remove fields from a form by going to Settings -> Manage Fields -> Selecting which forms you’d like the field to show on.

Category: Support
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What do I do if I can’t access my account?

If you’re having trouble accessing your account, please contact your organization’s ALOE administrator or reach out to support@bigforktech.com

Category: Support
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How do I reset my ALOE password?

You can reset your password by clicking on “Forgot Password?” above the password box on the login page.

Category: Support
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How do I add a new ALOE user?

Add new users by going to Settings -> Manage Users -> and clicking the “Create User” button in the top right of the screen.

Category: Support
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How can I get help with a problem?

Get help with problems you’re experiencing by emailing support@bigforktech.com

Category: Support
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