13 Tips to Avoid the Legal Ops Pricing Money Pit

We’ve talked to a lot of people in the market for legal ops tools and here is what we often hear: most legal ops solutions come with hidden costs. Common complaints: extra charges for managed services, Outlook integration, customized workflows, tailored templates, etc. It’s not uncommon to receive a quote for low per-user license fees, but then find out there are additional costs to add on essential functionalities.

At Bigfork Tech, our pricing is all-inclusive, so there are no hidden fees or unexpected costs down the line. We believe in a straightforward and transparent approach to legal ops services and pricing. We think all legal ops providers should give you clear, upfront pricing for all the services you need. And, they should tell you if they don’t offer a particular service instead of selling vaporware.

Our approach is simple: for any highly customized services not included in our standard pricing, we clearly outline the additional costs because we believe in honest, no-nonsense business practices.

We also offer a flexible licensing structure so you don’t need a license for users who only interact with the platform occasionally, such as those who merely request work or approve contracts. This approach reduces your overall license fees and maximizes value.

Additionally, Bigfork Tech’s software supports both contract and matter management—whether it’s litigation, HR issues, or finance—so you won’t need to invest in multiple tools to handle different aspects of your operations.

Here are 13 questions to ask to avoid some of the pricing pitfalls you might face when evaluating legal ops tools:

1. What does the monthly license fee cover?

2. Do all users need a license, regardless of their level of interaction with the tool?

3. Does the software include both contract and matter management?

4. Are integrations with systems like Outlook, Gmail, DocuSign, and Salesforce included in the price? If not, what are the additional costs?

5. What are the costs for custom integrations?

6. Does the price include a searchable document repository?

7. How many workflow boards and automations are included?

8. Are remote tracking and approvals part of the package?

9. Are customized permissions provided?

10. What document security and protections are included?

11. What are the costs and timeline for onboarding?

12. What type of technical support is available, and is it included?

13. How long is the licensing fee guaranteed to remain unchanged?

For more information about Bigfork Tech’s pricing, or to get additional tips for your software search, contact us at info@bigforktech.com.

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